The Reality And The Promise of AI-Artificial Intelligence in Customer Care
December 12th, 2017 1:00 pm EST
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What you get?
- Discuss the emerging technologies that make up “artificial intelligence”
- Explain artificial intelligence terms, e.g., machine learning, cognitive computing and virtual assistants, in the context of customer care
- Give examples of how each AI technology is being applied in customer care today
- Offer insight into the promise each technology has for future of customer care
Speaker:
Sheila McGee-Smith, President and Principal Analyst, McGee-Smith Analytics